Delete your One to Connect account

How to delete your account

1. Sign in to One to Connect on the website or in the app.
2. Open Settings → Account and choose “Delete account”.
3. Confirm with your password. If you sign in with Google or Microsoft, enter the 6-digit code we email you.
4. Type your email address to confirm. We email you the date on which your account will be deleted.

14 days to change your mind

From the moment you ask, your profiles are offline, your NFC cards stop working, any subscription is cancelled without a refund for the running period, and you are signed out everywhere. For 14 days you can sign in and cancel the deletion; your profiles and cards then come back as they were. After 14 days your account is deleted permanently.

What we delete

Your account and sign-in details, your profiles with their links, photos and statistics, the contacts collected on your profiles, your workspace settings, domains, brand presets and webhooks, and your notification settings. NFC cards linked to your profiles are disabled.

What we keep, and for how long

Invoices and the order details they need (name and postal address) are kept for 7 years because Dutch tax law requires it; phone numbers and email addresses on orders are removed. Support conversations are kept for up to 24 months after the last activity. Backups are overwritten within 14 days. Profiles you created in someone else's team workspace belong to that team: they stay with the team, unpublished and no longer linked to you.

Before you can delete

If you are the only owner of a team that has other members or open invitations, first make another member owner or remove the members. Open hardware orders and returns must be completed first. Staff accounts are removed by another administrator.

Visitor statistics

Page-view statistics are collected without cookies and are not linked to your account, so there is nothing personal to delete there.

Can't sign in any more?

Email info@one-to-connect.me from the address of your account and ask us to delete it. Once we have verified that the account is yours, we start the same deletion for you.