Legal

Refund and Returns Policy

Refund and return handling for subscriptions and NFC hardware.

Subscriptions

Subscription changes, failed payments, grace periods, and refunds are handled through the billing portal and support workflow. Paid features may be gated while public profiles remain available.

Hardware returns

Damaged, defective, or incorrectly encoded NFC cards can be replaced after support review. Shipping and return instructions are shown with each eligible order.

Chargebacks and reversals

SEPA reversals, card disputes, and duplicate payments are reconciled through payment webhooks and reviewed before entitlements or card fulfilment change.

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Refund and Returns Policy - One to Connect